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3Essentials Report Card
Contact Information

Tel: +1-800-706-2908
Email: sales@3essentials.com
Website: http://www.3essentials.com/
Address: 2300 Gateway Centre Blvd, Suite 101
Morrisville, North Carolina, 27534, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
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Editor's Review
Host Introduction 3essentials Hosting, founded in 2001, is a leader in the Cloud Hosting and Cloud Server market. Their primary data center and corporate office is located in Morrisville, NC. 3essentials strategic approach to Cloud Solutons centers around three main core principles that are focused, your small business. Their main goal is to provide affordable and reliable Cloud services that perform in the market place. Balancing speed and reliability at an affordable price is what 3essentials has been doing since its inception. They have experienced the evolution of the internet, and continue to research new technologies to keep their services at pace with the ever evoloving internet services. They strive to create highly available solutions, that reach 99.99% availability and deliver fast, friendly support 24 hours a day, every day.
3essentials offers personalized solutions, affordable hosting and expert support that keeps your business online. Their services include Shared Hosting, Virtual Servers, Virtual Desktops, Dedicated Servers, Hybrid Cloud, Custom Cloud Solutions, Cloud Servers, Managed Hosting, and Colocation services.
Sales Review Grade: A
What we like: 3Essentials sales assistance was appreciable. Response via phone and live chat was quick and friendly. Response via ticket was also good.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: 3Essentials support team continuously strives to provide their customer with a high level of professional service that is unmatched anywhere else within the hosting industry.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: Wide range of services available at 3Essentials. All their customers receive benefits of more expensive hosting services at an extremely competitive price.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
At 3Essentials, they sell solutions not products. 3essentials is dedicated to provide reliable services with, quality customer support by using the latest technologies at an affordable price. Their hosting services are designed with Small Businesses in mind and they are dedicated to providing a better experience through highly available systems, fast and friendly support.
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Quick Response.
Response Time (Issue Resolved) Answered all questions.
Email Sales No
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) All questions were answered properly.
Phone Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Friendly sales assistance provided.
Sales Contact Details
Sales Telephone +1-800-706-2908
Sales Email sales@3essentials.com
Main URL http://www.3essentials.com/
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
Email Support No
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was bit late.
Response Time (Issue Resolved) Resolved the issue.
Phone Support Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Quick Response.
Response Time (Issue Resolved) Issue was resolved right away.
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.3essentials.com/sla/

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