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OneHost Report Card
Contact Information

Tel: 1-888-551-6672
Email: sales@onehost.com
Website: http://www.onehost.com
Address: 501 Franklin Ave, Suite 200
Garden City, NY, 11530, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction A Garden City, NY based web hosting company, OneHost provides dedicated services with data center locations in Los Angeles, New York, and Amsterdam.

Founded in 2012, OneHost was formally Onra Host and has quickly grown to a large-scale shared hosting, reseller hosting, and virtual server provider, providing services to clients in over one hundred countries.

We are delighted to award OneHost the Approved Host accreditation.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) All questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) All questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Good response time when available.
Response Time (Issue Resolved) All questions were answered properly.
 
Phone Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Toll-Free No
Response Time (Initial Acknowledgement) Good response time when available.
Response Time (Issue Resolved) All questions were answered properly.
 
Sales Contact Details
Sales Telephone 1-888-551-6672
Sales Email sales@onehost.com
Main URL https://www.onehost.com
 
Billing Details
Payment Methods
BitPay
Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 45 days
Hyperlink to Terms and Conditions
https://portal.onehost.com/knowledgebase/10080/Is-There-A-Money-Back-Guarantee.html 0 (Dedicated), 2 (VPS), 45 (Shared), 45 (Reseller)
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quick
Response Time (Issue Resolved) Issue resolved within adequate amount of time.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quick
Response Time (Issue Resolved) Issue resolved accordingly.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA https://portal.onehost.com/knowledgebase/10077/Do-You-Have-An-Uptime-Guarantee.html
 
 
Consumer Reviews
No Reviews Available




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